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Hotel Management: 5 Questions for Marcus Hotels’ Joe Khairallah

Marcus Hotels & Resorts’ President and Chief Operating Officer, Joe Khairallah was featured in Hotel Management. Khairallah discuss what he has learned over the course of his career and where he sees the hospitality industry going in the future. Read more here.


KETV-TV: Summer Recipes from Omaha’s own ‘Society 1854’

Omaha Marriot Downtown‘s executive chef, Brent Hockenberry was featured on KETV-TV, the local ABC affiliate in Omaha, Neb., discussing recipes for summer. Recipes included roasted fingerling potatoes with gremolata, caramelized squash with summer peaches and arugula and summer succotash with garlic crema and paprika glaze. Watch the full clip here.

Society 1854 at the Omaha Marriott Downtown on KETV-TV in Omaha


Omaha World Herald: New restaurant, bar coming to Capitol District Marriott this summer

The Omaha World-Herald ran an article highlighting the Omaha Marriott Downtown at the Capitol District‘s new dining concepts – Society 1854 and Burdock + Bitters. Read the full story here.

Omaha Marriott Downtown's new restaurant Society 1854 and Burdock + Bitters






Nicole Mattke Invites the Public to Participate in the First-Ever Pfister Book Club July 13

Milwaukee, Wis., June 29, 2017 – The historic AAA Four-Diamond Pfister Hotel, owned and managed by Marcus® Hotels & Resorts, today unveiled The Pfister Book Club, a year-long book club program moderated by the hotel’s tenth Narrator-in-Residence, Nicole Mattke. The book club’s first meeting will be held on July 13 from 7 – 9 p.m. in the hotel’s mezzanine.

The Pfister Book Club’s first meeting will discuss the book, “A Gentleman in Moscow” by Amor Towles. The story, which takes place in a hotel, follows an aristocrat who is sentenced to house arrest in the Metropol, a grand hotel in Moscow. The public is invited to participate in discussion about the literature, and for those who read the book, guests can enjoy complimentary refreshments and lights snacks. The Pfister Hotel’s executive pastry chef, Travis Martinez, will also create a specially-created themed dessert for each meeting. Complimentary parking for the event is also available.

“I’m thrilled to bring the first-ever Pfister Book Club to the hotel,” said Mattke. “The Book Club is a modern take on traditional book clubs and invites all readers to enjoy the hotel’s beauty while creating a literary community. Participants will also love the unique themed desserts Travis will create to accompany our meetings and discussions.”

The Pfister Book Club has three additional planned meetings, with others to be announced at a later date.

  • August 10, 2017 to discuss “The Shark Club” by Ann Kidd Taylor
  • September 14, 2017 to discuss “The Cottingley Secret” by Hazel Gaynor
  • October 12, 2017 to discuss “Forest Dark” by Nicole Krauss

This event is free and open to the public. For more information about The Pfister Book Club, please visit the Pfister Hotel’s Facebook page. For more information on the latest news and updates from Marcus Hotels & Resorts, please visit:


About The Pfister Hotel

The Pfister Hotel has been the premier hotel in downtown Milwaukee for over 120 years. Originally built in 1893 by businessman Guido Pfister, it was the most lavish hotel of its time. The hotel’s storied elegance had faded following World War II, until 1962, when Ben Marcus, founder of The Marcus Corporation, purchased this grand hotel out of bankruptcy. The Marcus family renovated and restored the hotel to its original glory, adding convention facilities, a parking garage and 23-story guest tower. The Pfister Hotel remains home to the largest collection of Victorian art of any hotel in the world, and offers an interactive augmented reality tour of pieces in this impressive collection.

Today the Pfister Hotel continues its tradition of gracious service and impeccable style, and has been recognized for 41 consecutive years by AAA as a Four-Diamond property. In 2017, The Pfister Hotel was ranked the No. 1 Best Milwaukee Hotel by U.S. News & World Report. This exceptional property is a member of two prestigious hotel organizations, Historic Hotels of America and Preferred Hotels & Resorts Worldwide. The Pfister Hotel is located at 424 E. Wisconsin Ave. in downtown Milwaukee. For more information, please visit and follow the hotel on Facebook and Twitter (@PfisterHotel).


About Marcus Hotels & Resorts

Marcus Hotels & Resorts owns and/or manages 17 hotels, resorts and other properties in the U.S. The company’s distinctive portfolio includes city-center meeting hotels, upscale resorts, historic properties, and premium branded and independent first-class hotels. Marcus Hotels & Resorts is an approved operator for all major lodging brands. A leader in the hospitality industry since 1962, Marcus Hotels & Resorts creates asset value for hotel owners through its expertise in management, development and product repositioning, including hotel food and beverage concepts developed by its Marcus Restaurant Group, featuring premier brands such as Mason Street Grill, ChopHouse and Miller Time Pub & Grill. The company is also growing its experiential restaurant concept, The SafeHouse, with a second location that opened in early 2017 in Chicago, Ill. For more information, please visit: and follow the company on Facebook and Twitter (@MarcusHotels).



Milwaukee Magazine Features the Pfister’s Narrator-in-Residence

The official hotel narrator is tasked with bringing the hotel’s stories to life in a year-long commitment.

As the mother of two sets of twins, writer Nicole Mattke is no stranger to dichotomies. She employs this convention in her introductory post on the Pfister Hotel’s blog, showing the reader a “before” snapshot (her childhood writerly aspirations) and an “after,” as she types her own tale from behind the storied narrator desk in the Pfister’s lobby.

Mattke’s denouement (or perhaps her inciting incident, depending on how you read this particular story): her official appointment as the Pfister Hotel’s 2017-2018 Narrator in Residence. Mattke refers to the year-long commitment as her “dream job.”

“I’ve always wanted this job since I’ve known about it,” she said, citing her love for the historic hotel and the freedom and flexibility the job affords. “You kind of put your fingerprint on the Pfister for the year that you’re here, and then the next narrator can come in and do something totally different.”

The Narrator-in-Residence program, a complement to the Artist-in-Residence program, is now in its tenth year. Mattke succeeds the ninth Narrator in Residence, Dominic Inouye, whose term ended on April 30. Narrators commit to spending a minimum of ten hours per week wandering the public areas of the hotel, bringing its stories to life in twice-weekly blog posts in exchange for a $1,000 monthly stipend. Along with the financial support and prestigious designation comes the responsibility to bring to the surface the stories each guest carries with them as they move in and out of the hotel.

“Basically my job is just to reveal what’s already happening here,” Mattke said. Or as she so eloquently phrased it in her introductory post, “I’m here to capture the Pfister and all of us who live, however briefly, inside these ornate walls, themselves thrumming with history.”

Mattke, who earned a degree in writing, had thus far dedicated her career to non-profit leadership, writing poetry and creative non-fiction in her free time.

“I think I’m a poet at heart,” she said. “Even when I’m not writing, poetry—specifically poetic language—is the freest way I can describe the world. [I enjoy] taking a non-fiction story and writing it in a way that shows the beauty and the poetry that’s just around us all the time.”

Creative nonfiction, Mattke’s genre of choice, is what might lie at the center of a poetry-fiction-nonfiction Venn diagram. The stories each Narrator uncovers at the Pfister—all factually accurate and told in the blog’s signature literary, essayistic style—fit right into Mattke’s wheelhouse.

One of her goals, beyond merely populating the Pfister blog with a steady stream of content, is to reinforce the idea that everyone’s life is interesting. As an erstwhile stay-at-home mom, Mattke recalls the tendency for moms to discount their own lives as “one-note.” She said moms on the proverbial playground often seem more comfortable sharing their children’s stories, even defaulting to introducing themselves as “Aiden’s mom,” for example, in lieu of a name.

“Everybody has much better stories underneath that they don’t even know are their stories, necessarily,” Mattke said. “They’re excited about some part of that life, they chose it for some reason, they love somebody in that life, they are good at something in that life.”

Mattke blames social media, to some degree, for degrading the public’s understanding of storytelling and appreciation for good writing. In fact, she shies away from the word “blog” when approaching hotel guests because of its connotations of transience and disposability. Mattke riffs on this very culture in her recent post, What to Do When Your Kids Grow Up and Move Out, according to Jeff and Lisa, a ten-part listicle that’s more Modern Love than Buzzfeed.

Another of Mattke’s overarching goals for the year is to orchestrate the public’s perception of the Pfister as a place of literary prominence. Besides capturing hotel guests’ stories for the blog, Mattke will moderate a book club in partnership with Boswell Book Company (their first book, A Gentleman in Moscow takes place at a hotel), host seasonal mini-events around famous works of literature (think Winnie the Pooh and Sherlock Holmes) and post monthly story prompts at the official narrator desk.

“If my bookish and writer friends in Milwaukee think of this as a place to go for bookish things, that would be an accomplishment,” Mattke said. “I just want to get people excited about words again.”

Mattke’s tenure as Narrator in Residence has just begun, but she’s already looking to the future: she says she has aspirations of publishing a book someday and is hopeful that the accountability and routine she cultivates at the Pfister will spark future writing projects. In the meantime, she implores the Milwaukee community to stop by or get in touch.

“A lot of people don’t know about the narrator position and might not know that I’m around,” Mattke said. “So if anybody is at the Pfister and wants to tell a story, I am more than happy to hear it and write about it.”

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Milwaukee Magazine: Meet Nicole Mattke, the New Narrator-in-Residence at the Pfister Hotel

Milwaukee Magazine featured Nicole Mattke, the newest Narrator-in-Residence at the Pfister Hotel. Read more about Nicole in her new role and find out her plans during her year-long residency.


Premier Bride: Planning the Perfect Wedding Color Palette

Premier Bride featured tips from Marcus Hotels & Resorts’ wedding experts on how to choose the perfect color palette for your wedding. Read the article to see where you should visit for color inspiration.


National Trust for Historic Preservation: 9 Dream Wedding Locations Inside Historic Hotels

The National Trust of Historic Preservation mentioned the Pfister Hotel and the Hilton Milwaukee City Center in its piece on dream wedding locations inside historic hotels. Read how these hotels can be the perfect backdrop for your dream wedding.


Lincoln Journal Star: On top of the Cornhusker, a hotel honey farm

The Lincoln Marriott Cornhusker’s newest long-term guests, 40,000 honey bees, were featured in the Lincoln Journal Star. Read about why the hotel chose these long-term guests and how the bees will be used throughout the hotel.


Travel + Leisure: Meet Millie the Goldendoodle, the cutest concierge to ever grace a front desk

Travel + Leisure featured Millie, the Hilton Milwaukee City Center’s famous canine concierge. Read how this 8-month old pup loves to lounge on the concierge desk, chase her ball down the hallways and help deliver guests’ luggage. Especially if it means she gets to ride on the luggage cart.

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